In keeping with our mission, Hospice East Bay is committed to providing the hospice and palliative care services that support and comfort patients and their loved ones through changes that all our patients experience.

In the face of this new pandemic challenge, we are taking steps to lessen the risk of spreading COV-19, such as:

  • Continuously monitoring all official communication
  • Updating staff as information changes
  • Screening new patients and monitoring current patients and families for signs and symptoms of COVID-19
  • Providing protective equipment to our staff who work with patients and families

In addition, we are meeting and, in some cases, exceeding all recommendations from the Centers for Disease Control (CDC), World Health Organization (WHO), California Department of Public Health (CDPH), and the Health Departments in Contra Costa, Alameda and Solano Counties.

Please learn more about the COVID-19 virus by visiting the website of the Center for Disease Control (CDC).


Below are some questions you might have when choosing a hospice:


Do you accept patients who have COVID-19 or who have family members who have the virus?

Yes, Hospice East Bay serves all patients who qualify for our services by having a life-limiting illness with a prognosis of six months or less. Just having COVID-19 does not qualify someone for hospice services by itself.

Can someone who has COVID-19 spread the illness to others?

The virus that causes COVID-19 is spreading from person-to-person, so someone who has the virus can spread it to other people. That is why officials recommend that people who have the virus be isolated or quarantined in the hospital or at home (depending on how sick they are) until they are better and can no longer infect someone else.

Since the virus spreads from person to person, if you do serve patients with COVID-19, how do I know you won’t bring the disease into my home?

As a healthcare provider and your community partner, we make sure that our staff have the personal protective equipment they need to not only avoid spreading illness to you but also to avoid getting sick themselves. For example, we require our staff to get “fit tested” each year for their face masks to make sure that they are wearing the right size mask and wearing it in the right way. This personal equipment is only used for one location and changed between patients.

What are you doing about bereavement support groups?

Due to the virus, we are temporarily canceling all face-to-face grief counseling services. We are currently offering “virtual” grief support groups through a dedicated conference phone number. As always, we have counselors available to talk to you during normal business hours Monday through Friday should you need support. For more information about grief support, please call (925) 887-5681.

Is it safe to visit the Bruns House?

Yes. In response to the COVID-19 pandemic, providing the highest quality care and maintaining a safe environment for our guests and staff is our number one priority. We continue to monitor and follow new developments from the state, Contra Costa County Health Department and Centers for Disease Control and Prevention.

The following enhanced safety measures have been implemented in response to COVID-19:

  1. Clinical Screening for all who enter the Bruns House. This includes staff, patients, and guests. Clinical Screening for fever, cough, sore throat, and contact with someone diagnosed or suspected to have COVID-19.
  2. Hand Hygiene – Practicing good hand hygiene practices. Alcohol sanitizer is readily available throughout the facility.
  3. Environmental Cleaning – Performing frequent disinfection with approved disinfecting agents throughout the facility.
  4. Physical Distancing – Practicing and encouraging maintaining at least 6 feet between people.
  5. Visitors – Communicating with families on strategies to be able to maintain physical distance which includes limiting visitors to two guests at a time, and scheduling visits for different times of the day if a patient has more than two people who wish to visit.

For more information about the COVID-19 virus, visit the website of the Center for Disease Control (CDC).


 

In keeping with our mission, Hospice East Bay is committed to providing the hospice and palliative care services that support and comfort patients and their loved ones through changes that all our patients experience.

In the face of this new pandemic challenge, we are taking steps to lessen the risk of spreading COV-19, such as:

  • Continuously monitoring all official communication
  • Updating staff as information changes
  • Screening new patients and monitoring current patients and families for signs and symptoms of COVID-19
  • Providing protective equipment to our staff who work with patients and families

In addition, we are meeting and, in some cases, exceeding all recommendations from the Centers for Disease Control (CDC), World Health Organization (WHO), California Department of Public Health (CDPH), and the Health Departments in Contra Costa, Alameda and Solano Counties.

Please learn more about the COVID-19 virus by visiting the website of the Center for Disease Control (CDC).


Below are some questions you might have when choosing a hospice:


Do you accept patients who have COVID-19 or who have family members who have the virus?

Yes, Hospice East Bay serves all patients who qualify for our services by having a life-limiting illness with a prognosis of six months or less. Just having COVID-19 does not qualify someone for hospice services by itself.

Can someone who has COVID-19 spread the illness to others?

The virus that causes COVID-19 is spreading from person-to-person, so someone who has the virus can spread it to other people. That is why officials recommend that people who have the virus be isolated or quarantined in the hospital or at home (depending on how sick they are) until they are better and can no longer infect someone else.

Since the virus spreads from person to person, if you do serve patients with COVID-19, how do I know you won’t bring the disease into my home?

As a healthcare provider and your community partner, we make sure that our staff have the personal protective equipment they need to not only avoid spreading illness to you but also to avoid getting sick themselves. For example, we require our staff to get “fit tested” each year for their face masks to make sure that they are wearing the right size mask and wearing it in the right way. This personal equipment is only used for one location and changed between patients.

What are you doing about bereavement support groups?

Due to the virus, we are temporarily canceling all face-to-face grief counseling services. We are currently offering “virtual” grief support groups through a dedicated conference phone number. As always, we have counselors available to talk to you during normal business hours Monday through Friday should you need support. For more information about grief support, please call (925) 887-5681.

Is it safe to visit the Bruns House?

Yes. In response to the COVID-19 pandemic, providing the highest quality care and maintaining a safe environment for our guests and staff is our number one priority. We continue to monitor and follow new developments from the state, Contra Costa County Health Department and Centers for Disease Control and Prevention.

The following enhanced safety measures have been implemented in response to COVID-19:

  1. Clinical Screening for all who enter the Bruns House. This includes staff, patients, and guests. Clinical Screening for fever, cough, sore throat, and contact with someone diagnosed or suspected to have COVID-19.
  2. Hand Hygiene – Practicing good hand hygiene practices. Alcohol sanitizer is readily available throughout the facility.
  3. Environmental Cleaning – Performing frequent disinfection with approved disinfecting agents throughout the facility.
  4. Physical Distancing – Practicing and encouraging maintaining at least 6 feet between people.
  5. Visitors – Communicating with families on strategies to be able to maintain physical distance which includes limiting visitors to two guests at a time, and scheduling visits for different times of the day if a patient has more than two people who wish to visit.

For more information about the COVID-19 virus, visit the website of the Center for Disease Control (CDC).


 

The following information is from the Medicare website:

To guide you and your family in finding hospice care, consider what’s important to you and think about the questions below. This is not a complete list, but a way to start the conversation about the care you desire.

Overall program

  • Does the hospice accept my insurance?
  • What services and treatments will be covered?
  • How long has the hospice been serving patients?
  • Where are hospice services provided?
  • Will the hospice provide a hospital bed and other medical equipment I might need?

Availability

  • Will I have the same hospice nurse? What other members of the hospice team might I see, and how often will I see them?
  • How many patients are assigned to each hospice nurse?
  • Does the hospice have help after business hours? Nights? Weekends? Holidays?
  • When I call with an urgent need, how long will it take for someone from the hospice team to respond?

Symptom management

  • How will the hospice team manage my pain or other symptoms that arise?
  • Can I take my current medications?
  • What if my symptoms become uncontrollable at home? Can I go to the hospital?

Communication, coordination, and education

  • How will the hospice team keep me and my family informed about my condition?
  • Will my family and I be involved in making care decisions?
  • How do I communicate any questions or concerns I have about my care?
  • Can I still see my regular doctor if I am on hospice? If yes, how will the hospice team coordinate care with my doctor?
  • How will the hospice team prepare me and my family for what to expect?

Caregiver resources

  • Can we speak with other caregivers to learn of their experience with the hospice?
  • What support services are offered by the hospice? What are our options if we need a break from providing care?
  • What if we cannot take care of our loved one at home?
  • How will the hospice team support us emotionally through the grieving process?

Here's a link to this checklist in PDF form:

https://www.medicare.gov/hospicecompare/scripts/PDF/HospiceChecklist-Final-Clean.pdf


 

Pursuant to Section 1557 of the Affordable Care Act:

Discrimination is against the law. Hospice East Bay complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Hospice East Bay does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

Hospice East Bay provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact your nurse, social worker, or counselor. If you believe that Hospice East Bay has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Emma Baron, Vice-President of Quality, Education, & Compliance
3470 Buskirk Avenue, Pleasant Hill, CA 94523
(925) 887-5678 | FAX: (925) 887-5667

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our compliance officer, Emma Baron, is available to help you. You can also file a civil rights complaint with the US Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal
https://ocrportal.hhs.gov/ocr/portal/lobby.jsf

Or by mail or phone at:

US Department of Health & Human Services
200 Independence Avenue, SW, Room 509F, HHH Building, Washington, DC 20201
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at

http://www.hhs.gov/ocr/office/file/index.html


Spanish
ATENCIÓN:  si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. Llame al 1-925-887-5678.

Chinese
注意:如果您使用繁體中文,您可以免費獲得語言援助服務。請致電
1-925-887-5678。

Korean
주의:  한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.  
1-925-887-5678 번으로 전화해 주십시오.

Vietnamese
CHÚ Ý:  Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn. Gọi số 1-925-887-5678.

Tagalog
PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika nang walang bayad. Tumawag sa 1-925-887-5678.

Russian
ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода. Звоните 1-925-887-5678.

Armenian
ՈՒՇԱԴՐՈՒԹՅՈՒՆ՝ Եթե խոսում եք հայերեն, ապա ձեզ անվճար կարող են տրամադրվել լեզվական աջակցության ծառայություններ: Զանգահարեք 1-925-887-5678:

Punjabi
ਿਧਆਨ ਿਦਓ: ਜੇ ਤੁਸ ਪੰਜਾਬੀ ਬੋਲਦੇ ਹੋ, ਤ ਭਾਸ਼ਾ ਿਵੱਚ ਸਹਾਇਤਾ ਸੇਵਾ ਤੁਹਾਡੇ ਲਈ ਮੁਫਤ ਉਪਲਬਧ ਹੈ।
1-925-887-5678 'ਤੇ ਕਾਲ ਕਰੋ।

Japanese
注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。1-925-887-5678 まで、お電話にてご連絡ください。

Hmong
LUS CEEV: Yog tias koj hais lus Hmoob, cov kev pab txog lus, muaj kev pab dawb rau koj. Hu rau 1-925-887-5678.

Arabic

إذا كنت تتحدث العربية ، و خدمات المساعدة اللغوية المتاحة لك ، مجانا. مكالمة 1-925-887-5678

Cambodian
ប្រសិនបើអ្នក និយាយ កម្ពុជា, សេវា ជំនួយខាងភាសា ដែលអាចរកបាន ដើម្បីឱ្យអ្នក ដោយឥតគិត ថ្លៃ។ ហៅ 1-925-887-5678

 

At Hospice East Bay, we believe it is important to use satisfaction surveys to measure the quality of clinical care, and get responses directly from the family members who have used our hospice care services. Our survey results are impressive! 

Family Evaluation of Hospice Care (FEHC) Satisfaction Survey Results

For the latest reporting period (January-December, 2014), the Family Evaluation of Hospice Care satisfaction survey (FEHC) showed that Hospice of the East Bay families had higher satisfaction rates than comparisons with other national and California hospices in the following key areas:

  • Overall care patient received was “excellent”
  • Would recommend Hospice of the East Bay to others
  • Hospice team response to needs in the evening and weekends was “excellent”

In addition, specific responses indicated that:

  • The hospice team clearly explained the plan of care to the family 99% of the time
  • Hospice care was consistent with the patient’s end-of-life wishes 95.6% of the time
  • The right amount of medicine was received for the patient’s pain 95.2% of the time
  • Information was given on treatments for breathing problems 96.7% of the time
  • The family received enough instruction on patient care 95.3% of the time

Family Evaluation of Bereavement Services (FEBS) Survey Results

For the latest reporting period (January-December, 2014), the Family Evaluation of Bereavement Services satisfaction survey (FEBS) showed that Hospice of the East Bay families had higher satisfaction rates than comparisons with other national hospices in the following key areas:

  • The “right amount” of emotional support was provided after the death
  • Hospice of the East Bay staff were sensitive to cultural and spiritual background
  • The family member feels he/she is coping “very well” at this time
  • “All” Hospice of the East Bay mailings were well-timed
  • Hospice of the East Bay met the family members' needs after the death “very well”

In addition, specific responses indicated that:

  • Hospice of the East Bay communicated information about grief and loss after the death 99.4% of the time
  • Family members were informed of support groups sponsored by hospice 99.4% of the time
  • Reassurance feelings are normal was communicated by Hospice of the East Bay 96.7% of the time
  • The number of phone calls received from Hospice of the East Bay was “just about right” 93.5% of the time

 

hr-treeHospice East Bay provides compassionate end-of-life services to terminally ill patients in our community, while offering emotional, spiritual, logistical and bereavement support for their families and caregivers. Our vision is to build a diverse workplace that is both professionally stimulating and personally satisfying—an environment of collaboration, celebration, opportunity and growth.


Apply Now!


 

service-area-combined

Cities in our service area, listed by county:

Alameda County
Albany
Dublin
Livermore
Pleasanton

Contra Costa County
Alamo
Antioch
Bay Point
Bethel Island
Blackhawk
Brentwood
Byron
Clayton
Concord
Crockett
Danville
Discovery Bay
El Cerrito
El Sobrante
Hercules

Kensington
Knightsen
Lafayette
Martinez
Moraga
Oakley
Orinda
Pacheco
Pinole
Pittsburg
Pleasant Hill
Richmond
Rodeo
Rossmoor
San Pablo
San Ramon
Walnut Creek

Solano County
American Canyon
Benicia
Vallejo