Dear Ms. Hatton,
 
I want to personally thank Ninia and Jessie for their warmth and tenderness toward my mom. Since mom has been a patient with Hospice East Bay, I have been able to breathe a huge sigh of relief because I know Ninia and Jessie are taking excellent care of her. I know how fortunate I am to have Ninia and Jessie working so hard to make sure my mom is comfortable. You are also fortunate to have two employees who are willing to go that extra mile for their patients.
 
Thank you, Ninia and Jessie, from the bottom of my heart.
 
Sincerely
Laura E