Dear Ms. Hatton,
 
Today, I have an appointment to pick up the ashes of (name withheld), a patient who received hospice services from your organization. The cycle of her life has ended, a process that was difficult for her to endure. However, as I now contemplate her final resting place, I look back on those days and recall the sensitive, kind and generous care your staff provided to her and her concerned friends. She had no surviving relatives. I particularly remember and thank Claire for the way she monitored her evolving status and the sensitive and considerate way she kept us informed. It was the best kind of comfort that she, and we, could have received.
 
Though her end of life was difficult, your organization provided her, and us, with the solace that we needed.
 
With thanks and appreciation,
 
[name withheld]